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Operations and organisation

Fractional COO: part-time operations management

We take on the coordination of operations and commercial development for a period, on a part-time basis. The mandate, priorities and reporting rhythm are agreed from the outset.

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What you receive

  • A written assessment: what works, what is missing, priorities
  • Quarterly objectives, with owners and deadlines
  • Process map and responsibilities by role
  • KPIs with formula, target and owner; periodic report

When it helps

  • The founder or managing director personally handles every detail.
  • The company is growing faster than its organisation.
  • You want to work with large clients and need bids, documentation and organisation at the same time.
  • A manager has left and you need continuity until a permanent solution is in place.

Activities and deliverables

  • Operational diagnosis

    A written assessment: what works, what is missing, priorities

  • Action plan

    Quarterly objectives, with owners and deadlines

  • Processes and responsibilities

    Process map and responsibilities by role

  • Indicators and reporting

    KPIs with formula, target and owner; periodic report

  • Coordination

    Operational meetings, action tracking, supplier relationships

  • Commercial development

    Coordinating prospecting, bids and client relationships

What we aim for

The objectives of the engagement, not guaranteed results.

  • Clear priorities and a steady working rhythm.
  • Processes, responsibilities and indicators the team understands.
  • Management has time for strategic decisions and client relationships.
  • Commercial development and operations pulling in the same direction.

What the result depends on

Progress depends on a clear mandate, access to people and information, and the decisions that remain with the managing director and shareholders.

Responsibilities and limits

What UDG Group does

  • Coordinate the activities within the mandate.
  • Build processes and indicators.
  • Report to management at the agreed rhythm.
  • Prepare handover to a permanent manager, where relevant.

What stays with your company

  • Sets the mandate and decision limits.
  • Provides access to information and people.
  • Takes the decisions reserved for the statutory bodies.

What is not included

  • Replacing the managing director or statutory bodies.
  • Responsibility for decisions taken outside the mandate.
  • Full-time work or exclusivity, unless agreed.

Steps

  1. Mandate

    Objectives, responsibilities, limits, rhythm and duration.

  2. Diagnosis

    The first weeks: people, processes, clients, figures.

  3. Plan

    Quarterly priorities, agreed with management.

  4. Execution and reporting

    Ongoing coordination and periodic reports.

  5. Handover

    Documentation and transfer to the team or a permanent manager.

What affects timing and cost

Scope, timing and cost are agreed in writing before any work starts.

  • The number of days per month.
  • The areas covered by the mandate.
  • The length of the engagement.
  • Travel required.

Frequently asked questions

What is a fractional COO?

A senior operations manager who works for the company part-time, for example a few days a month, under a clear mandate. The company gains management experience without the cost of a full-time executive.

How is this different from an interim COO?

An interim manager usually fills a vacant role full-time for a set period. A fractional COO works part-time, for example a few days a month, under an agreed mandate. If a manager has left, we can provide continuity until a permanent solution is in place.

How many companies do you work with at once?

Only a few, because the role demands real involvement. We discuss availability before any commitment.

How is progress measured?

Against the quarterly objectives and indicators agreed at the start, reported to management at the agreed rhythm.

Related services

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Tell us briefly about the context: your deadline, what you already have in place and the result you are aiming for.

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What happens next. We reply by email to arrange an initial conversation. If an assessment is needed, you receive its scope, timing and cost in writing first.

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